Refund Policy
UNA Refund Policy
WE PROMISE THE ITEM(S) YOU ORDER WILL FIT RIGHT OR EXCHANGE THEM FOR FREE!
Free Online Exchanges (US and APO/FPO Addresses Only) We’ll exchange your items for another size and we’ll pay the shipping cost for any exchanged item, or we’ll give you a refund for the item if your size is unavailable. Exchanging an item has never been easier. Just follow these simple steps: Simply repackage items to be exchanged in the original boxes with all labels. All orders come with a prepaid return-shipping label. Affix this label to the package and just drop it in the mail within 30 days of receipt. Your exchange will be shipped to you at no cost.* And as always, you can return a purchase to any of our stores for an exchange or refund (see details below).
*Free return shipping is limited to standard delivery within the contiguous US and APO/FPO addresses. Excludes bulk orders and drop ships. If express or overnight shipping is requested you will be responsible for the full shipping cost. Entire order must ship to a single address. Exchanged items must be repackaged in the original boxes with all labels, and all products being returned or exchanged must be in new condition. All orders come with a prepaid return-shipping label which must be affixed to the package and shipped back within 30 days of receipt. Offer may be modified or terminated at any time. Other restrictions and exclusions may apply. Valid online, by phone or mail.
Free Returns or Exchanges at UNA (US Only) Take the item(s) you would like to return to our store. Please bring your shipping invoice to the store for processing your return or exchange. We will exchange the item or give you full credit for the purchase price of the item. Please Note: If the item is being exchanged, we recommend that you phone the store first to see if they have the desired item in stock. If the item requested is not available, you may still return your product at the store and reorder online. US customers can find the UNA store by using the address above. In the event you are not near the UNA store, please click here to find the instructions for mailing back your item(s).
For returns processed 90 days or more from date of shipment, a GiftCard will be issued if an exchange isn’t requested. If you are the recipient of a gift, please provide your full name, shipping address and email address (if available). Returns received more than one year after date of shipment will not be accepted and will be returned to sender. At your request, GiftCards are available for all exchanges made prior to 90 days from date of shipment.
Please Note:
- Exchanges processed prior to 90 days are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
- Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement. GiftCards are available upon request.
- Refunds and GiftCards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, prior to 90 days, we will also include the shipping charges in your refund.
- Return merchandise must be in store bought condition.
We cannot accept COD returns.
Contact Us
Contact us for new UNA stuff!
UNA
2684 Lacy Street #212, Los Angeles, CA 90031-1976
UNA@unamusic.net 310-927-5250
